Answers to the questions we hear most often from buyers, tenants, landlords, members and agents using GEMlisting. Can't find what you're looking for? Reach out to us using the details below.
Yes. Browsing and searching property listings, viewing agent profiles and contacting agents through GEMlisting is completely free for buyers and tenants.
Click "Add Property" in the main menu, sign in or create an account, and follow the guided listing wizard to add your property details, photos and pricing. Your listing will be reviewed and published once it meets our listing guidelines.
No. Property owners (members) can list their own properties directly. Real estate agents can also register for an agent account, which unlocks additional tools for managing multiple listings and clients.
Agent accounts go through a review process before they're able to publish listings under an agent profile. We also encourage buyers and tenants to independently verify any agent's credentials before entering into an agreement.
GEMlisting does not charge buyers or tenants any fee to use the platform. Listing fees or featured-listing charges may apply for agents and landlords - any such fees are shown clearly before you publish a paid listing.
Open any property listing and use the inquiry form or contact details on the page to message the agent or owner directly. You can also connect via WhatsApp where available.
Yes, you can request a viewing directly through a listing's inquiry form. The agent or landlord will coordinate the exact date and time with you.
Sign in to your account dashboard, go to your property listings, and choose to edit or remove any listing you've published. Changes are typically reflected on the site within a few hours after moderation.
Please contact our support team right away with the listing details. We take fraudulent or misleading listings seriously and will investigate and remove them where appropriate.
We take reasonable measures to protect your personal information as described in our Privacy Policy. We never sell your personal information to third parties.
On the login page, click "Forgot password?" and follow the instructions sent to your registered email address to set a new password.
Our support team is happy to help with anything not covered above.